FAQs

American Plumbing

Have a plumbing-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Do you service my area?

    Odds are, if you're reading this, we probably do! We love to help people and we hate to say no, so we serve just about all of Western Washington. If your location is more than 25 miles away from our facility, then we have to charge a trip charge for the time and mileage. Contact us to get a quote based on your address. As the expert plumber Lacey, WA and the surrounding areas rely on, we're here to help.

  • Do you charge just to show up?

    No. As a plumber in Lacey, WA serving Thurston, Lewis, Mason, Pierce, and Grays Harbor counties, we only charge a trip charge for jobs more than 25 miles away from our facility. We'll give you a quote on site, and if you agree to it, we can grab a signature and get right to work. If you don't agree to our pricing, you don't owe us anything!

  • Do you give free estimates?

    Yes. Contact us today for free project estimates from the plumber Lacey, WA prefers.

  • Do you do commercial and residential work?

    We offer full service plumbing for both residential and commercial customers. This includes repairs and replacement, tankless units, drain cleaning/scoping/jetting, outdoor leak locate, new construction, remodel, 13D fire suppression, water treatment, water heater installation in Lacey, WA, and a lot more. Contact us if you need something that's not listed here, and we'll let you know if we can help.

  • How do I get ahold of you?

    You can give us a call any time at our office number (360) 438-0611. If it's during business hours (8:30 AM - 6:00 PM Monday through Friday), one of our friendly office staff will answer the phone. If you call outside of regular business hours, you have the option to either leave us a voicemail or connect with our on-call plumber in Lacey, WA who can answer questions, provide ballpark pricing, and dispatch straight to your location in the event of a plumbing emergency.


    You can also schedule quickly and easily on our website, and even provide photos and video of the problem so that we have all the information and we can be ready to come and resolve your plumbing issues. If you'd rather send us an email, you can reach us at office@americanplumbingwa.com.

  • Do you have a membership program?

    Yes! Our membership program is called the Peace of Mind Plan because it's designed so that you never have to worry about the force in your house that is most likely to cause damage: water. Our membership program includes a 10% discount on all service work, free annual home inspections with an expert plumber in Lacey, WA from our team to identify any potential problems or preventative measures, priority scheduling, a 12-month interest-free payment plan on any service work, and even a welcome kit with a goodie bag!

  • Do you provide emergency services?

    We provide 24/7 emergency service. That includes weekends, the middle of the night, holidays, and even Thanksgiving, Christmas, and New Year's! We know that some problems can't wait, so we're always here for you whenever you need us. Just call our main office number (360) 438-0611 and press two when prompted to reach our on-call emergency plumber in Lacey, WA.

  • What forms of payment do you accept?

    We accept credit cards of all kinds, checks, and we also provide an online payment option. We work with third-party financing companies to offer payment plans, and if you're a member, we can offer an in-house, 0% interest, 12-month payment plan. If you need a flexible, affordable plumber in Lacey, WA or anywhere throughout Thurston, Lewis, Mason, Pierce, and Grays Harbor counties, call us today.

  • You guys are plumbers, so you must be really expensive, right?

    We actively monitor pricing across the region to make sure that we offer fair and competitive pricing for our customers no matter what. In addition, we offer discounts for our military customers as well as our senior customers. We want to be your go-to plumber whenever you need something done. We'll do whatever we can to earn your business. Contact us today to see why we're the plumber Lacey, WA and the surrounding areas rely on.

  • I can't afford the plumbing work that I need, what can I do?

    Sometimes you need a plumber in Lacey, WA to help protect your investment, your home. In fact, according to the home experts at Ruby Home, Americans waste roughly 1 trillion gallons of water yearly due to leaky pipes, faucets, sprinkler systems, and more. That said, you may not have the money in the bank to pay for necessary fixes all at once. In these cases, we have options for you!


    1. We provide 3rd party financing so that you can afford to have the work done that you need.
    2. We have an interest-free payment plan option for members.
    3. We have a pro bono program where we provide a free service to someone in need once every month. If you're in need and think you might qualify, let us know, and we can talk you through it.
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