FAQs

Odds are, if you're reading this, we probably do! We love to help people and we hate to say no, so we serve just about all of Western Washington. If your location is more than 25 miles away from our facility, then we have to charge a trip charge for the time and mileage. Contact us to get a quote based on your address. As the expert plumber Lacey, WA and the surrounding areas rely on, we're here to help.

No. As a plumber in Lacey, WA serving Thurston, Lewis, Mason, Pierce, and Grays Harbor counties, we only charge a trip charge for jobs more than 25 miles away from our facility. Estimates for projects are free. However, if we come out for a same-day repair and spend time diagnosing your plumbing issue, and coming up with a plan for the repair, we charge a $119 diagnostic fee for our time and expertise. We'll give you a quote on site, and if you agree to it, we can grab a signature and get right to work. If you don't agree to our pricing, you only pay the diagnostic fee.

Yes. Contact us today for free project estimates from the plumber Lacey, WA prefers.

We offer full service plumbing for both residential and commercial customers. This includes repairs and replacement, tankless units, drain cleaning/scoping/jetting, outdoor leak locate, new construction, remodel, water treatment, water heater installation in Lacey, WA, and a lot more. Contact us if you need something that's not listed here, and we'll let you know if we can help.

You can get ahold of us any time day or night! Give us a call any time 24/7 at our office number (360) 438-0611 to speak with a member of our team who can answer questions, provide ballpark pricing, and dispatch a plumber straight to your location in the event of a plumbing emergency. If you're calling to make a payment, it's best to call during business hours (8:00 AM - 6:00 PM Monday through Friday, 10:00 AM - 6:00 PM Saturday), and one of our friendly office staff will be able to help you.

You can also schedule quickly and easily on our website, and even provide photos and video of the problem so that we have all the information and we can be ready to come and resolve your plumbing issues. If you'd rather send us an email, you can reach us at office@americanplumbingwa.com.

Yes! Our membership program is called the Peace of Mind Plan because it's designed so that you never have to worry about the force in your house that is most likely to cause damage: water. Our membership program includes a 10% discount on all service work, free annual home inspections with an expert plumber in Lacey, WA from our team to identify any potential problems and recommend preventative measures, priority scheduling, and even a welcome kit with a goodie bag!

We provide 24/7 emergency service. That includes weekends, the middle of the night, holidays, and even Thanksgiving, Christmas, and New Year's! We know that some problems can't wait, so we're always here for you whenever you need us. Just call our main office number (360) 438-0611 and we'll get our on-call plumber on the road and heading your way.

We accept credit cards of all kinds, checks, and we also provide an online payment option. We also work with third-party financing companies to offer payment plans. If you need a flexible, affordable plumber in Lacey, WA or anywhere throughout Thurston, Lewis, Mason, Pierce, and Grays Harbor counties, call us today.

We actively monitor pricing across the region to make sure that we offer fair and competitive pricing for our customers no matter what. In addition, we offer discounts for our military customers as well as our senior customers. We want to be your go-to plumber whenever you need something done. We'll do whatever we can to earn your business. Contact us today to see why we're the plumber Lacey, WA and the surrounding areas rely on.

Sometimes you need a plumber in Lacey, WA to help protect your biggest investment, your home. In fact, according to the home experts at Ruby Home, Americans waste roughly 1 trillion gallons of water yearly due to leaky pipes, faucets, sprinkler systems, and more. That said, you may not have the money in the bank to pay for necessary fixes all at once. In these cases, we have options for you!

1. We provide 3rd party financing so that you can afford to have the work done that you need right now.
2. We have a pro bono program where we provide a free service to someone in need once every month. If you're in need and think you might qualify, let us know, and we can talk you through it.

We believe that nobody should have to go without clean water, a hot shower, or being able to use the bathroom. Our number one job is to help our neighbors who need it, and we want to be a force for good in the community.